Privacy Policy
Our Approach
This privacy notice gives you information on how we collect and process your personal data through your use of this site and any data you may provide when you contact us regarding our products and services.
Personal Information is any personal identifiable information, such as your email address, name, home or work address, telephone number, bank details or online identifier, which can directly or indirectly identify you. We refer to it as "Person al Information" here.
We have appointed a data protection officer (DPO) who is responsible for monitoring and providing guidance with our GDPR status.
If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us using the contact information
Why do we collect ?
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To manage communications between you and us - Where we need to perform the contract, we have entered with you
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To process payments
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To provide you with information you have requested, or which we may feel may be of interest to you
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To ensure the safe operation of our website and to monitor the performance of our website - For marketing and advertising purposes
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To provide access to trials
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To conduct surveys and solicit customer feedback
Lawful basis for processing
We only collect and use personal information about you when the law allows us to.
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Most commonly, we use it where the data subject (you) has given consent to the processing activity taking place.
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If the processing is necessary for the performance of a contract.
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If the processing is necessary for compliance with a legal obligation to which the controller is subject.
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If the processing is necessary for the purpose of the legitimate interest pursued by us or our partners.
Where legitimate interest is identified as a lawful basis, we will undertake a legitimate interest assessment, which is a 3-part test.
The Purpose test
to identify the legitimate interest.
Necessity test
to consider if the processing is necessary for the purpose identified.
Balancing test
considering the individual’s interests, rights or freedoms and whether these override the legitimate interests identified.
What information and from where?
We collect information from you.
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If you register to our website,
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use the website,
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Provide information on the website,
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request product information,
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call us,
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email us,
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interact with us on social media
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use any of our services.
What information do we store and use ?
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Name 
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Address
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Billing address
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Telephone number
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Job title
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Email address
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Chat conversations on the website
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Voice calls
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Fax number
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IP addresses
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Transactional information about the services you use
We do not store card data, we are PCI DSS compliant
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How you interact with us and the services - For example services viewed, page response times, download errors, length of visit, scrolling, clicks and mouseovers
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Browser type
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Browser language
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Operating system
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Device type
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Time zone 
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Communication preferences
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Payment information
We may use technologies, such as tracking pixels to collect some of the above information from emails we send you. This helps us to focus our marketing to your requirements and provide more relevant emails to you. It also helps us to identify if you are not engaged with our marketing emails.
We may also collect business contact information from third parties such as Zoom.
Security of your information
We take the responsibility for protecting your privacy very seriously and we will ensure your data is secured in accordance with our obligations under the Data Protection laws.
We have in place technical and organisational measures to ensure personal information is secured and to prevent your personal data from being accessed in an unauthorised way, altered or disclosed.
We have in place a robust access control policy which limits access to your personal data to those employees, contractors and other third parties who only have a business need to know. The processing of your personal data will only take place subject to our instruction.
We have policies and procedures to handle any potential data security breaches and data subjects, third parties and any applicable regulators will be notified where we are legally required to do so.
We have ensured that all employees have had information security and data protection training. If you would like more details of the security we have in place, please email us on - security@cybercryptguard.com
Any payment transactions are encrypted using SSL technology. Where we have given you (or where you have chosen) a password that enables you to access certain parts of the site, you are responsible for keeping this password confidential. We ask that you do not share passwords with anyone.
Unfortunately, the transmission of information via the Internet is not completely secure so we cannot guarantee the security of your information when it is transmitted to our website or from third-party websites, any transmission is at your own risk, however, we use strict procedures and security features to prevent unauthorised access.
The site may from time to time contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, we cannot accept any responsibility or liability and you will have to agree to such company’s privacy notice. Please ensure you agree to such policies before submitting your personal data.
We acknowledge that the information you provide may be confidential. We do not sell, rent, distribute or otherwise make Personal Information commercially available to any third party, but we may share information with our service providers for the purposes set out in this Privacy Notice. We will keep your information confidential and protect it in accordance with our Privacy Notice and all applicable laws.
Childrens' Information
We do not knowingly collect information on children. If we have collected personal information on a child, please contact us immediately, so we can remove this information without any undue delay.
YOUR INDIVIDUAL RIGHTS
In this Section, we have summarised the rights that you have under General Data Protection Regulation. Some of the rights are complex, and not all the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
Your principal rights under
General Data Protection Regulation
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Right to Object 
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Right of Access
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Right to be informed
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Right to Rectification 
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Right to Erasure
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Right to Restrict Processing
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Right to Data Portability
Right to Object
You can exercise this right if -
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Processing relies on legitimate interest
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Processing is for scientific or historical research
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Processing includes automated decision making and profiling
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Processing is for direct marketing purposes
Right of Access
You or any third party acting on your behalf with your authority may request a copy of the personal data we hold about you without charge. We will ask to verify your identity or request evidence from the third party that they are acting on your behalf before releasing any personal data we hold about you.
Right to Object
You can exercise this right if -
Right of Access
You or any third party acting on your behalf with your authority may request a copy of the personal data we hold about you without charge. We will ask to verify your identity or request evidence from the third party that they are acting on your behalf before releasing any personal data we hold about you.
Right to be informed
We are required, to provide clear and transparent information to you about how we process your personal data. This privacy notice addresses this right.
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Processing relies on legitimate interest
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Processing is for scientific or historical research
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Processing includes automated decision making and profiling
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Processing is for direct marketing purposes
Right of Rectification
If you believe the personal data, we hold about you is incorrect or incomplete you have the right to correct this and you may exercise this right along with the right to restrict processing until these corrections are made.
If there is no legal basis or legitimate reason for processing your personal data, yo may request that we erase it.
Right to Erasure
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Processing is unlawful We no longer need the personal data, but it is required for a legal process
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You have exercised your right to object to processing and require processing to be halted while a decision on the request to object is made. If you are exercising your right to rectification.
Right to Restrict Processing
You may ask us to restrict the processing of your personal data. This means we will still hold it but not process it.
This is a conditional right which may only be exercised when -
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Processing is unlawful
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We no longer need the personal data, but it is required for a legal process
Right to Data Portability
The right to data portability You can request that your personal data is transferred to another controller or processor in a machine-readable format if -
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Processing is based on consent
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Processing is by automated means (i.e. not paper based)
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Processing is necessary for the fulfilment of a contractual obligation
Consent
Where you have given consent for processing, or explicit consent in relation to the processing of special category data, you have the right to withdraw this consent at any time, but this will not affect the lawfulness of processing based on consent before its withdrawal.
Failure to provide ?
Where we need to collect personal data by law or in order to process your instructions or perform a contract we have with you and you fail to provide that data when requested, we may not be able to carry out your instructions or perform the contract we have or are trying to enter into with you.
In this case, we may have to cancel our engagement or contract you have with us, but we will notify you if this is the case at the time.
How we use your personal information ?
Your personal data is not used in any automated decision making (a decision made solely by automated means without any human involvement).
Transfers to Third parties
Cyber Crypt Guard may disclose your personal data to some third parties to help us deliver our services/products. ​ All third parties are contractually bound to protect the personal data we provide to them. We may use several or all of the following categories of recipients:
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Business partners, suppliers, contractors for the performance of any contract we enter into with them or you
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Companies within our group where necessary for administrative purposes and to provide services to you
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Third parties that support us to provide products and services e.g. IT support, hosting providers, cloud-based software services, providers of telecommunications equipment
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Marketing/PR services providers
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Payment service providers
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Recruitment service providers
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Professional advisors e.g. lawyers, auditor
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Web analytics and search engine provider to ensure the continued improvement and optimisation of our website.
Transfers outside of UK & EEA
In this section, we provide information about the circumstances in which your personal data may be transferred and stored in countries outside the UK or European Economic Area (EEA). Â We may share personal information to third parties outside of the UK or European Economic Area (EEA). Any personal information transferred will only be processed on our instruction and we ensure that information security at the highest standard would be used to protect any personal information as required by the Data Protection laws. Â Where personal data is transferred outside of the EEA to a country without an adequacy decision, we will ensure appropriate safeguards are in place prior to the transfer. These could include:
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Standard Contractual Clauses
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Binding Corporate Rules
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An exception as defined in Article 49 of the EU GDPR
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For more information about transfers and safeguarding measures, please contact us using security@cybercryptguard.com.
Your right to complain
To us
If you think that our collection or use of personal information is unfair, misleading, or inappropriate, or have any other concern about our data processing, please raise this with us in the first instance.
To Information Commissioner
You can make a complaint to the Information Commissioner’s Office directly.
THIS POLICY IS LAST UPDATED ON 12-02-2024
We keep this Policy under regular review.
We reserve the right to update this privacy notice at any time, and we will provide you with a new privacy notice when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal information.